Refund Policy
Last Updated on February 1, 2020
Refund Policy
Carmen Liu and Englishacker want you to be satisfied with your purchase of your Englishacker course or any of our products.
If you have any questions or problems, please let us know by contacting info@englishacker.com
In the event that you decide your purchase was not the right decision, contact our support team to make a claim. We will review it and attempt to help correct the issue. If we cannot help solve the issue, we’ll issue you a prompt FULL refund to eligible and approved customers.
Eligibility:
To be eligible for refund you must have paid full upfront price, and have completed the entire program (all segments) within 14 days of purchase. You must also show us you actually did the work by submitting ALL your homework. Payment plan purchases are not eligible for refund.
Request and completed homework must be submitted before 11:59pm Madrid Time on the 30th day following your purchase. After you submit your materials, all refunds are discretionary*.
No refunds will be provided more than 30 days following the date of purchase. If you opted for a payment plan and you do not request a refund by the end of the 30th day, you are required to complete the remaining payments of your payment plan. All payments must be made on a timely basis.
*Note: As mentioned above, all refunds are discretionary. If you just downloaded the training material (pdfs, audios, videos, and/or etc), and then promptly asked for a refund, we reserve the right to deny your refund request.
The point of this policy is to give people the chance to try the system, and if it doesn’t work, they can get their money back. It wasn’t designed to enable people to steal the training material.
Furthermore, if it is clear that your homework is incomplete or that you did not implement the strategies taught in the course, your refund will be denied. However, we will still help and support you in order to get you results.

Carmen Liu
Founder of Englishacker.com
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